How to Monitor Calls

WebMaster
2018-09-07 17:45

1.- Access Unidial Server  Ex: unidialXXXX.getcelerity.com

2.- Login to the server with user and Password, after that Click on Administration

3.- Go to Reports>Real-Time Main Report 

4.- Accessing this page you can see:

*Current Active Calls

*Calls Ringing

*Calls Waiting for Agents

*Calls In IVR

*Agents Logged In

*Agents In calls

*Agents Waiting

*Paused Agents

*Agents in Dead Calls

*Agents in Disposicion 

 

Attached files: Real Time Reports.png, Unidial Real Time Reports.png

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