How to create an IVR or Call Menu

WebMaster
2018-11-14 19:11

Under normal conditions we have to take a couple little process and steps:

1.- Create an Ingroup going to Inbound ->Add A New In-Group
2.- Load some music on hold going to Admin->Audio Store
3.- Create a Call Menu (See Below)
4.- attach the Menu to what number is going to go into, in order to do that go to ->Inbound ->Show DID's
setup a DID Route as Call Menu and select the Call Menu settings as the call menu created

How To Create a Call Menu:

a.- Go to the server via the browser ex:unidialXXXX.getcelerity.com

b.- Click on Administration

c.- Go to Inbound

d.- Go to Show Call Menus, after you will see a menu page as below

e.- If you go to defaultlog provide by the system you can modify the call menu, Please make sure to record an audio before from what the customer must to hear.

6.- You can also create a New Call Menu going to "Add A New Call Menu"  please see below:

 

Tags: Call Menu, Inbound
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