FAQ Glossary
Call Menu
Menu Prompts press 1 for this press 2 for that
CWD
Call Fowarding
DID
Direct Inward Dialing
In-groups
Inbound Calls
Phone Filter Groups
allows nuisance calls to be re-dreicted to a busy signal
Remote agents
are agents that are not login to UNidial but can still received calls with no lead info populating for them