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  • Campaign : DNC List and how to use the
    Answer: DNC - (Do Not Call) Customer designated to not be called back, either due to personal request orhaving been placed on the National Do Not ...
  • Campaign : how to use Agent Pause Codes
    Answer: When the agents login, the agent is able to see all the features and get all the call information, there is a resumeon the pause ...
  • Campaign : Can't make any manual Outbound Calls
    Answer: If the case is that the agent can't make outbound calls please check the Manual Dial Filter settings (see below) under the campaign: 1.-Go to ...
  • Campaign : how to create AC_CID (Area code Caller ID )
    Answer: AC-CID (Area Code Caller IDs)Allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. You can even ...
  • List and Leads: Search for a Lead
    Answer: ...
  • List and Leads: Load new Leads
    Answer: Load Leads from this file - Select a CSV File List ID Override - Speific to wish list you are uploading to File Layout to use  Customer ...
  • Campaign : How to use Scripts
    Answer: Scripts can be set for outbound campaign and also for Inbound calls A) Actual Campaign setting for outbound calls B) In the Inbound Grup for incoming calls  To ...
  • Inbound : how to create and in-group
    Answer: Group ID - This is the short name of the inbound group, it is not editable after initial submission, must not contain any spaces and must ...
  • Inbound : How to create an IVR or Call Menu
    Answer: How To Create a Call Menu: a.- Go to the server via the browser ex:unidialXXXX.getcelerity.com b.- Click on Administration c.- Go to Inbound d.- Go to Show Call Menus, ...
  • Inbound : How to Block nuisance callers
    Answer: In case you want to block number(s) due to nuisance callers, please follow next: 1.-Go to the server via the browser ex:unidialXXXX.getcelerity.com2.- Go to "Filter Phone ...

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